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Terms and Conditions


Family and Friends Travel is a tour operator, offering a wide range of tours in Iceland. If you are having any problems booking through the Family and Friends website (https://familyandfriendsiceland.com) then please contact our Customer Support Team (bookings@familyandfriendsiceland.com).

Please make sure to fill in and/or provide all necessary details upon booking your tour(s).  Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of discrepancy, such as booking mistakes where the wrong date and/or incorrect number of participants was booked please contact Family and Friends Travel immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Family and Friends Travel can not be responsible for mistakes in the booking process.

Family and Friends Travel reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions (including force majeure). Family and Friends Travel is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, economic effects, natural disasters, pandemics, and other public health concerns, etc. and/or other unforeseeable matters. You are responsible for providing Family and Friends Travel with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.


Rates and Prices


Please note that all prices for the services provided by Family and Friends Travel are in the company’s local currency, Icelandic Krona (ISK). Any pricing that is advertised in local currency on the Family and Friends Travel website is subject to exchange rate fluctuation. Therefore, any price not advertised in the Icelandic Krona must be taken as indicative only with the Icelandic Krona price taking precedence. As a local operator Family and Friends Travel can not be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees, etc.

Family and Friends Travel reserves the right to change its rates in case of economic changes, including, but not limited to, currency fluctuations, inflations, increased cost of supplies, tax changes, and other force majeure events. In case of VAT or other tax changes, the Client contract prices will change accordingly. Price changes affected by tax changes will apply to all reservations, although reservations have been confirmed on previous prices or payment has already been made. All rates are inclusive of VAT and are subject to any official tax changes.


Pick up and Drop off Services


Family and Friends Travel offers pick-up and drop-off services for its tours. You as the traveler are responsible for your pick-up. This includes providing Family and Friends Travel with your preferred pick-up location when booking, as well as being ready at the correct time for the pick-up for your tour. Family and Friends Travel will provide you with information about your pick-up time and location on your booking confirmation voucher. If you are unsure when to be ready for your scheduled tour then please contact us at bookings@familyandfriendsiceland.com.

Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible for being ready for pick up at the assigned pick-up point from the start of the pickup time to not miss our guides when they arrive. Be sure to provide us with ways that we can contact you whilst in Iceland so that we can find you if necessary. If you have missed the start time of your tour you are not entitled to a refund. However, when possible, we will try to reschedule your tour for another day. This is not guaranteed and is subject to availability. It is your responsibility to reach out to Family and Friends Travel if you have missed your tour to request a reschedule.


Travel Insurance

As with any world travel, we strongly recommend that you purchase a travel insurance policy before traveling that covers your cost should you have to cancel your travel reservation with short notice. It is your responsibility to take out comprehensive travel insurance that covers all eventualities including force majeure, flight cancellations, and other disruptions to your travel.


Icelandic Weather and Conditions


All adventure trips and outdoor activities are dependent on weather and general conditions. The weather in Iceland changes quickly, particularly in winter. We reserve the right to change your itinerary and/or cancel your trip with your safety in mind. If Family and Friends Travel cancels your tour due to weather or unforeseen events you will be refunded in full. If you, the customer, cancel the tour with weather in mind you will not be entitled to a refund. Any tour that goes ahead will have to take weather and safety into account.

Our guides are experienced and specially trained to deal with changing conditions and prioritize safety when making their decisions. Please be aware of this and respect your guide’s authority to do so.

If a material part of the tour cannot be provided by Family and Friends Travel due to unforeseen circumstances, then a partial refund will be provided if an alternative cannot be scheduled. This partial refund will relate directly to the cost associated with the activity and not a set percentage of the tour. Family and Friends Travel team will get in touch with you directly in this case.


Clothing and Attire


Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to clients who are dressed inappropriately or with inappropriate footwear as this will put the client’s well-being and safety at risk.

Although specific clothing types are not expressed here, it is important to consider that the Icelandic weather forecast is changeable and temperate. This means clothing should account for wet, windy, and cold weather, even in summer. Your guide will have the final say in allowing you to take part in any activities based on your preparedness for the tour. You will not be eligible for a partial refund in the case that your suitability stops you from taking part in any activity.


Assumed Risk and Outdoor Activities

Guests/clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times following our or our partners, guidelines. Full responsibility must be taken for your safety. All outdoor tours and activities carry inherent risks and Family and Friends Travel does not assume any responsibility for accidents that are caused by its clients or can be traced to their actions or are caused by factors outside of human control (force majeure). With the purchase of your trip you agree to these conditions, understand its implications, and accept responsibility for your participation in the trip. Depending on the excursion, you may be requested to sign an additional liability waiver or medical disclosure form.

It is your responsibility to fully read the tour description and associated guide(s) that details what each tour entails. Your ticket will prescribe necessary details specific to your tour. If you are unsure whether you can take part in all activities it is your responsibility to contact Family and Friends Travel before the tour to cover any uncertainties.


Alcohol and Drugs


Family and Friends Travel reserves the right to refuse participation to clients who we believe are under the influence of alcohol or drugs. In such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any client whose conduct or manner is likely to offend, upset, or put other clients or the guide in danger. In such cases, full cancellation charges apply.


Refund Policy


Here at Family and Friends Travel, we kindly ask that all cancellations be made by phone or email with as much notice as possible.  However, by business practices in Iceland, we reserve the right to charge cancellation fees as follows:

A full refund if cancellation is made at least 48 hours before departure No refund if cancellation is made within 48 hours of departure




No responsibility is taken for losses or expenses due to delays or changes of flights, injury, damages, negligence, weather, war, or other unforeseeable causes (force majeure). The estimated duration of tours as indicated on our website, are standard times and can vary according to road or weather conditions. Punctuality is a key objective of Family and Friends Travel’s operations. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses that a passenger may face due to delay, regardless of whether the loss is direct or indirect.


Privacy Policy


All personal information will be strictly confidential and will not be given or sold to a third party. We offer products or services on our website from trusted partner companies within the Icelandic tourism sector. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.


Laws and Legal Venues


This agreement is by Icelandic law. If a case arises as a result, it shall be brought before the Reykjavík District Court (if the company is domiciled in Reykjavík) or the Reykjanes District Court (if the company is domiciled in e.g. Garðabær or Kópavogur), etc. Governing law / Jurisdiction These Terms and Conditions are by Icelandic law.

Reviews and Feedback


Family and Friends Travel welcomes all feedback to improve our overall services and performance. We would greatly appreciate your sharing your tour experience with us.